Before placing an order
For future orders, you can easily update your address or delivery address at any time in your customer account under “My Data”.
Before dispatch
To do so, log in to your customer account. Click on “My Events” in the top left and select the relevant booking. If your order status is still “in progress”, you can change your delivery address yourself. Under “Order Details” you have the option to update the delivery address.
Please note: Under “Order Details,” only the delivery address for the selected order can be changed. If you wish to update your address in general, please make the change in your customer account under “My Data”.
If your order status is already “prepared for shipment” please notify us as soon as possible via our contact form. If the shipment has not yet been dispatched, we will try to change the delivery address in time to ensure smooth delivery of your tickets.
After receiving the shipping confirmation
If you only notice afterwards that the delivery address is incorrect, please also notify us promptly via our contact form.
We will record your requested changes in our systems. If the shipment cannot be delivered, it is usually returned to us.
In this case, we will contact you.
For future orders, you can easily update your address or delivery address at any time in your customer account under “My Data”.
Before dispatch
To do so, log in to your customer account. Click on “My Events” in the top left and select the relevant booking. If your order status is still “in progress”, you can change your delivery address yourself. Under “Order Details” you have the option to update the delivery address.
Please note: Under “Order Details,” only the delivery address for the selected order can be changed. If you wish to update your address in general, please make the change in your customer account under “My Data”.
If your order status is already “prepared for shipment” please notify us as soon as possible via our contact form. If the shipment has not yet been dispatched, we will try to change the delivery address in time to ensure smooth delivery of your tickets.
After receiving the shipping confirmation
If you only notice afterwards that the delivery address is incorrect, please also notify us promptly via our contact form.
We will record your requested changes in our systems. If the shipment cannot be delivered, it is usually returned to us.
In this case, we will contact you.