Since tickets are security papers, we cannot offer replacement in case of loss or theft. However, if your tickets are positively identifiable seat number tickets, we can issue a seat confirmation which will allow admission to the event of your choice. In this case, please call us at +43 1 96096 or Please send us a short message via our contact form.
For the seat confirmation we will charge a processing fee of € 15.- and in addition we need an official notification of loss. If your tickets are standing room tickets/seats with open seating or seats that cannot be positively identified (tickets that were sold to customers without customer data), we unfortunately cannot issue a replacement.
Please note that no replacement can be guaranteed outside office opening hours (Monday to Friday from 9 a.m. to 5 p.m.) and on the day of the event.
For the seat confirmation we will charge a processing fee of € 15.- and in addition we need an official notification of loss. If your tickets are standing room tickets/seats with open seating or seats that cannot be positively identified (tickets that were sold to customers without customer data), we unfortunately cannot issue a replacement.
Please note that no replacement can be guaranteed outside office opening hours (Monday to Friday from 9 a.m. to 5 p.m.) and on the day of the event.