My orders

Pickup

• I would like to pick up my tickets.

Payment options with Klarna

• I have problems logging in to the Klarna App, what can I do?
• Can I pay my Klarna invoice in rates?
• How do I contact Klarna´s customer service?
• When will I receive my invoice via Klarna?
• What are the Klarna bank details for purchase on account?
• Can I pay my Klarna invoice with an oeticket voucher?

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Contact

• How do I contact the customer service?

Shipment

• I haven’t received my tickets yet.
• I accidentally selected the wrong mode of shipment/wrong method of payment.
• I didn’t receive the number of tickets I ordered.
• I accidentally booked the wrong event/wrong number of tickets/wrong price category.

Ticket loss

• I have lost my tickets or they have been stolen.
• I can´t find my ticket anymore.

Ticket return

• My event has been postponed or relocated. Can I return the tickets?
• Can I still change or cancel my order?
• The refund is less than the final price on my bill.
• Can I cancel my order if there are significant changes in the event details?

Invoice

• How do I receive an invoice?

ticketdirect

• print@home is now named ticketdirect!
• I cannot print/generate my ticketdirect.
• Do I have to print out the ticketdirect?