Due to different delivery times, the arrival of your letter may be delayed by up to 9 working days in exceptional cases. Please be patient until delivery. For some events, such as international soccer matches, Formula 1, MotoGP or VIP tickets, tickets are only sent out shortly before the event. Please refer to your order confirmation to see whether this applies to your tickets.
If you have not received your shipment 9 working days after receiving our shipping confirmation by e-mail, please contact us via our contact form.
International shipments are sent by DHL. You will find the tracking number in your shipping confirmation email, where you can check the status of your delivery. If you have not received a shipping confirmation, please contact us via our contact form or by calling 01 96096.
If it is a ticketdirect, you can call up and print out the PDF ticket in your customer account from anywhere and at any time up to the start of the event. Please log in to your oeticket customer account with your e-mail address and password. Then go to "Show all orders" and select the desired order. Now click on "Download ticketdirect". Please print out the ticket in A4 format or alternatively have the ticket ready on your mobile device at the entrance.
You will also find the corresponding reference to the website with your account in your order confirmation. (Please note: The ticket is recorded electronically on entry and is only valid once! It is therefore important to keep the ticketdirect safe and not to make the ticket or the link accessible to other people. In the case of copies or multiple printouts, only the first person has the opportunity to go through access control). If the ticket cannot be created in your "My data" account, please contact us via our contact form.
If you have not received your shipment 9 working days after receiving our shipping confirmation by e-mail, please contact us via our contact form.
International shipments are sent by DHL. You will find the tracking number in your shipping confirmation email, where you can check the status of your delivery. If you have not received a shipping confirmation, please contact us via our contact form or by calling 01 96096.
If it is a ticketdirect, you can call up and print out the PDF ticket in your customer account from anywhere and at any time up to the start of the event. Please log in to your oeticket customer account with your e-mail address and password. Then go to "Show all orders" and select the desired order. Now click on "Download ticketdirect". Please print out the ticket in A4 format or alternatively have the ticket ready on your mobile device at the entrance.
You will also find the corresponding reference to the website with your account in your order confirmation. (Please note: The ticket is recorded electronically on entry and is only valid once! It is therefore important to keep the ticketdirect safe and not to make the ticket or the link accessible to other people. In the case of copies or multiple printouts, only the first person has the opportunity to go through access control). If the ticket cannot be created in your "My data" account, please contact us via our contact form.