Ticket purchase

Fees

• Which fees will be charged for a booking?
• What is the service fee?
• The price printed on the ticket is lower than the price displayed in the Webshop
• Do I have to pay a fee at the presale point?

OETICKET.Pass

• OETICKET.Pass - all Information!
• I have questions about the memory ticket.
• How can I retrieve my OETICKET.Pass tickets?

Payment methods

• Which payment options are available?
• I want to pay by credit card – where do I find the CVV / CVC verification code on my credit card? What is CVV/CVC?
• What is 3-D Secure and how does it work?

Tips for buying

• How do I use the shopping cart?
• How does ordering on oeticket.com work?
• How do I use ´Best Seat Booking´?
• How is the price made up?

ticket insurance

• What do I do in the event of a claim?
• Ticket Insurance
• What is the processing status of my insurance claim?
• The event has been postponed - is this covered by insurance?
• The event has been cancelled - is this covered by insurance?
• What is ticket insurance?

Ticket personalization

• I entered my first and last names in the wrong order. Can I still attend the event?
• What is a personalised ticket?
• Why do I have to add my personal ID number when booking certain events?
• I bought a ticket somewhere else and there is a different name printed on my ticket, can I enter the venue?
• What is a personalised ticket?
• Why do I have to add my personal ID number when booking certain events?

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Wheelchair tickets

• Wheel Chair Tickets

ticketdirect

• How do I book my ticketdirect?

Seat selection

• How do I use the seating plan booking / seat selection in the seating plan?
• Is there a seating chart for all events?
• What is a FanTicket?
• I would like to merge several orders.
• What does "Currently not available" mean?
• Why can I only select "1" ticket?

mobile Ticket

• Can I also put my ticket in the Wallet-App?
• What is a Mobile Ticket?
• How much does a Mobile Ticket cost?

Voucher

• Information on redeeming the promoter voucher (payout)
• Where can I buy oeticket vouchers?

Group booking

• I would like to book more than 8 tickets!

Ticket discount

• Information about the Festival Youth Ticket Nova Rock, FM4 Frequency, Clam Rock & Lovely Days
• How can I obtain reduced tickets for school children, students, and seniors?

Accessibility

• Is the website accessible?

order confirmation

• I did not receive a booking confirmation

Pickup and shipment

• Which delivery methods are available and how much are the delivery fees?